Emergency Procedure


An urgent repair is classified in the Standard Residential Tenancy Terms as:

(a) a burst water service;
(b) a blocked or broken lavatory system;
(c) a serious roof leak;
(d) a gas leak;
(e) a dangerous electrical fault;
(f) flooding or serious flood damage;
(g) serious storm or fire damage;
(h) a failure of gas, electricity or water supply to the premises;
(i) the failure of a refrigerator supplied with the premises;
(j) a failure or breakdown of any service on the premises essential for hot water, cooking, heating or laundering;
(k) a fault or damage that causes the residential premises to be unsafe or insecure;
(l) a fault or damage likely to cause injury to person or property; 
(m) a serious fault in any door, staircase, lift or other common area that inhibits or unduly inconveniences the tenant in gaining access to and use of the premises.

Should you experience an urgent repair, please contact Fox PM on 0426 363 744 during business hours. Should you be unable to contact Fox PM and you have an URGENT repair please contact the appropriate tradespeople from the list below. Should you not be able to reach any of our tradespeople listed, you are authorised to arrange a repair with a reputable tradesperson (must be registered and have an ABN and insurances) who can provide a temporary fix to the issue. If the company will not invoice Fox PM, you are then authorised to pay for the repair which is up to 5% of your annual rent. 


0412 573 496 

Maritex for electrical failures 

13 10 93

ACTEW AGL for electricity failure or power line issues 

0431 675 118 

Capital City Plumbing for toilets, gas or gas hot water supply failure 

13 19 09

ACTEW AGL for gas failures 

13 25 00

ACT SES for storm, fire, flood damage or serious structural damage

6253 1099

Discount Glass Belconnen for window breakages 

6251 2133 

ASI Locksmiths for access devices 

6248 3111

Icon Water for water supply failure

1300 362 911

Morgans Carpet Cleaning for damaged flooring 

0447 766 537

JPJ Cummins Handyman Service for general handyman needs